Transportation

Our Drive & Ride program provides residents of the Greater Hamilton Area with safe door-to-door transportation to and from all cancer-related medical appointments.

You must be a registered CAP client to request a ride online. If you are not currently registered, registration is free and easy. Please complete the New Client Registration form by clicking here.

REQUESTING A DRIVE

Submitting a drive request online does NOT guarantee transportation.

Drive requests may be submitted by clients or caregivers on behalf of a client. Once your request has been received, our Drive Coordinator will contact you using your preferred method of communication. Please allow up to 24 business hours for a response.

While we make every effort to arrange a volunteer driver for every request, we receive a high volume of drive requests and have a limited number of volunteer drivers available. As a result, we may not be able to fulfill all requests, especially those submitted on short notice. We appreciate your understanding and encourage clients to provide as much advance notice as possible when requesting a drive.

The Cancer Assistance Program (CAP) is an independent community-based volunteer organization and is not affiliated with the Juravinski Cancer Centre. CAP does not have access to your hospital records, appointment times, or changes. If your appointment changes, you must notify CAP immediately.

Drive Request Process

• Book as soon as you receive your appointments.
• Rides must be booked through the CAP Drive Desk, not directly with drivers.
• Please inform the Drive Desk of the type of appointment and approximate length (if known).
• If we are unable to confirm transportation availability at the time of booking, you may be placed on a waitlist. We will make every effort to accommodate you and will contact you by 10:00am the day before your appointment to confirm ride availability.

Ride Expectations

• Ensuring you arrive on time is our priority. As we coordinate multiple rides each day, you may be dropped off up to 30 minutes before your appointment.
• We’ll do our best to get you home as quickly as possible, though you may be asked to wait up to 45 minutes for your return ride.
• You’ll receive a card with your volunteer driver’s phone number, please call your driver when you’re ready to be picked up or to let them know your appointment is running longer than expected. We ask that you dispose of these cards after each ride.
• All passengers must sit in the back seat and wear a seatbelt while the vehicle is in motion.

Communication is Critical

• You will be contacted before 7:30pm the day before your ride to confirm your ride details. It’s important you check your voicemail and call your driver back promptly.
• If your appointment was cancelled, rescheduled, or you no longer need the ride, please call CAP immediately. This helps others on the waitlist receive rides.
• For time-sensitive matters outside of our regular business hours, CAP offers an after-hours phone line at 289-682-9797. This line is available for time-sensitive situations such as unexpected driver cancellations, difficulty reaching your driver, or missing pick-up confirmations.